Conflict-free leadership

How to achieve effective conflict management in leadership

The course in conflict management teaches you to tackle the difficult situations that can be costly for the company if not handled properly. We offer a two-day course on the role and responsibilities of the leader when it comes to conflicts and difficult situations. Great resources are lost in the grip of fruitless conflicts, and this course can change that in a very concrete way. The course can also be held as a single full-day course if the participants have already completed part of the training.

Take home value:

  • To understand, recognize and confront the most typical negative behavior patterns that employees use against you and your decisions
  • Dealing with the conflict situations that will naturally arise between you and your employees in the best possible way – consequence through self-confidence
  • To understand and thereby change your role as a professional ‘influencer’
  • To expand your understanding of the basic ethics of leadership
  • To limit resource loss with the help of business psychological tools that effectively reduce mental clutter
  • To increase your emotional intelligence and thereby become a better leader
  • To plan strategically through understanding the mental costs of lost performance levels at a given order

Participant profile

The course is aimed at all leaders who want to work on preventing existing conflicts and tackling new ones, as effectively as possible.


A good leader must be able to transform performance levels into his employees. Being such a transformer places great demands on the manager’s understanding of the employees and the manager’s own ability to create the right conditions. Occasionally, psychological disturbance will arise when the manager’s decisions do not result in the satisfaction of the employees. But much of that disturbance can be avoided if we convey the messages correctly.


The course alternates between exercises, presentations and reflections on own methods. And you will leave the course with a number of tools and knowledge that are directly applicable in your everyday life as a leader.


Sebastian Nybo is a renowned author, lecturer and business psychology consultant with international experience and network. He has worked with organizational development and High Performance Teams for more than 30 years. As a participant, you get access to both his deep professional knowledge as well as concrete experiences from a large number of the companies he has advised and supported into a dynamic team culture and increased well-being. He has developed a large number of effective and unique tools that provide an overview of a hectic everyday life – and you as a participant in his lectures and courses get direct access to them.

Sebastian is the author of the 12 theories and models that are part of the SEB theory set, and in recent years has specialized in the topics of Sustainable Management, Team Culture and Evolutionary Psychology.

He has taught more than 350,000 people both at home and abroad and has many years of experience in teaching and advising managers and key employees, and is today considered an authority in his field.


9.00 Welcome

The special role of the leader today and in the future

What exactly is the role of the leader? We briefly review the most typical leadership styles, and the behavioral patterns that underlie them. At the same time, show the consequence they have in relation to the performance levels of the empoyees. The society we live in is changing rapidly, and so are the conditions under which we live. These are conditions that affect our behavior, and it is therefore important to know how it will develop in the near future. We focus on the demands this will make upon the leader.

The leader as a professional influencer

We know today that the brain receives a large amount of information and unspoken signals, and it is some of these signals that we teach you to become aware of. For a conscious action is more controllable than an unconscious one. It is about being consistent so that the body and the mental mood match the message.

What is the difference between a person’s personality and his behavior?

You hear about the latest theories in behavioral research. In the “psychic borderland” we can pick up a lot of new knowledge that can be used directly in the leader’s daily life. Our own set of theories is reviewed, and you learn to view management from a new angle.

The human need for recognition has many “faces”

We work through the the Hierarchy of Contact and you learn to see why negative contact is perceived as “better” than no contact. What behavior patterns are behind it, and how do you deal with it? How do you protect yourself from attacks that are aimed at your person rather than at your leadership?

12.00 Lunch

13.00 Behaviors and patterns

We have developed a theory that shows the different patterns of behavior that we use in relation to how well we know the people we have around us. An important tool for anyone who gets very close to others through the job. You get our method in both classification and observation of behavior. We work with behavioral traits contra psychological extremes.

Summing up the threads

We review how you use the workbook you are given, and we establish a network between the participants that makes it possible to retain the large amount of knowledge you get at the seminar.

16.00 Day 1 ends

We take an open discussion about the team’s expectations for the following day. Your specific wishes or questions may thus be included in the material on day 2.


8.30 You announce your arrival and we serve coffee, bread and fruit.

9.00 Checkpoint

”Homework” is revised and uncertainty is removed through open discussion in the group.

The learning of character traits

To understand employees and their reactions, you must first understand your own characteristics. Why do I react the way I do? Where is the line between the behavior I choose myself and the spontaneous or impulsive one (conscious or unconscious behavior)?

Conflict management

When conflict cannot be avoided, what do you do then? You learn, with the knowledge you have acquired, to handle conflicts so that the damage they inflict on performance level is limited as much as possible. We work with cases and episodes from the participants’ own reality.

12.00 Lunch

13.00 Imagination

One of the great abilities we humans are born with is our ability to imagine potential dangers. But most people learn to imagine the “worst possible” outcome. Can the world look different if we learn to make better use of our imagination? Become a more harmonious leader by making the most of your qualities.

Leadership ethics

Is there a basic ethic in the work of the leader? All leaders have tried standing in a dilemma and noticed how difficult it was to make the right decision. Learn to separate your personal ethics from those of the company and achieve a strengthened management foundation.

Simulated reality

You will learn to work with this method and understand its importance in the management of the future.

Being able to calculate costs in reduced performance levels in relation to a given order becomes one of the requirements for managers.


As our starting point, we take cases from the participants and discuss attitudes and opinions.

16.00 The training is summerized

The threads are gathered so that there is a coherence between theory and practice. For those who want it, we create a more long-term network. It is clear from our studies that practical application increases significantly with the help of this network.

For both days, in addition to lunch, we take two breaks each of 15 minutes, one in the morning and one in the afternoon. We leave it up to the participants and the material when these will be held.

Denmark’s National Bank says…

“SEB taught us how to tackle conflicts. I expected tools for resolving conflicts – I got it. However, it was easier to use the tools that can prepare me for future situations. SEB taught me to tackle the typical negative behavior patterns, which I meet – including my own. My subsequent dialogue with SEA Group Ltd is the best follow-up I have had at a seminar.”
Tage Heering, Denmark’s National Bank

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Call Sebastian at:
33 11 44 22


  • Understanding Conflict seen from a management perspective
  • The leader's special responsibility as a conflict solver
  • Communication, body language and facial expressions

Duration: 6 hours / full-day course for example from 9-16

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